Cancellation

We are well aware that you are all excited to receive your products ASAP. Regrettably, when you change your mind and choose to cancel your orders, please note that you can cancel the order before we process it. Once the order is processed, we do not entertain any cancellation requests.

You may also send an email on hauteze@gmail.com

Please be advised that some orders are shipped almost immediately, and it may not always be possible to cancel.

Frequently asked questions

How to cancel an order on Hauteze that has been Shipped?

You can cancel your order before the processing i.e 2 hours before your order. The refund of the cancelled order will be credited to your account.

When will I receive the refund for the cancelled order?