We, at Hauteze make all commercial and reasonable endeavors to ensure that Products are delivered to the Users in a timely fashion. Users are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platforms. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
- All products are dispatched by verified vendors to the shipping address provided by the user/customer within 2 to 3 working days.
- We partner with third-party courier services, specifically Ship Rocket, for deliveries across India, with an estimated delivery time of approximately 1 week.
- Users must provide a complete street address along with their pin-code details when placing an orde
- Orders are processed on weekdays (Monday to Saturday), excluding national or declared holidays.
- We ensure our vendors keep stock of all products they sell. If a product is unavailable or delayed, we'll promptly inform the buyer within 2 working days.
- Efforts will be made to ship all products together in case of multiple items in one transaction. However, separate shipping addresses will be treated as individual orders.
- We do not ship to Post Office Box addresses and are not responsible for non-delivery to such addresses
- Our courier partners will attempt delivery three times at the specified address. In case of non-delivery, our partners will inform us.
- Upon order confirmation, users receive a tracking number via email and SMS for order tracking through our shipping partners.
- For delivery concerns, contact our courier partners' customer service at +91 96639 89996 or email us at hauteze@gmail.com with your order details for further queries or concerns.
You can also mail us at hauteze@gmail.com with your order details in case of further queries or concerns.
