Terms & Condition

Following are the terms and conditions you should know:

• To access our services, you must create an account. Ensure that the information you provide is accurate and up-to-date. You are responsible for maintaining the security of your account information and will be liable for any actions taken through your account.
• Hauteze collects and processes personal data as described in our Privacy Policy. By using our services, you consent to our data practices.
• We strive to provide accurate shipping information, but delivery times may vary. Hauteze is not responsible for any shipping delays or issues caused by third-party delivery services.
• Refer to our Returns and Refunds Policy for details on how to return products and seek refunds.
• The purchase of products through the platform is governed by specific sale policies, including cancellation, exchange, and return policies. Users must confirm that the returned product is unused with original tags intact. Hauteze assumes no liability for used, damaged, or tag-less products.
• Hauteze does not guarantee the accuracy, completeness, reliability, or error-free nature of product descriptions or other content on the platform. We assume no liability in this regard.
• Hauteze is not responsible for any non-performance or breach of contracts between buyers and sellers. Our platform serves as a marketplace for users to buy and sell products or services.
• Pricing displayed on the platform may be subject to technical issues or typographical errors. Sellers may cancel orders in such cases.
• All commercial terms, including price, shipping cost, date, period, warranties, and after-sales services, are agreed upon solely between the buyer and seller. Hauteze does not control or influence these terms.
• Products can be purchased through the platform using the escrow payment method. The sale/purchase of products is additionally governed by specific sale policies, including cancellation, exchange, and return policies, which can be found in the FAQ section on the platform. It is essential for users to confirm that the product being returned is unused and has its original tags intact when creating a return request. If the product is used, damaged, or missing original tags, the return request will be declined, and the product will be re-shipped to the customer. Hauteze assumes no liability in such cases. These terms and conditions may also be supplemented by product-specific conditions displayed with the product.